We do our best to provide quality products you will love in your home and we want you to be completely happy with your purchase. If you're not completely satisfied with your order, please contact us within 7 days of receiving your merchandise and we will be happy to find a solution. We will replace, mend or return for a full refund.
Please return all items in new condition, unused or damaged within 14 days with a recommended tracking #.
Unfortunately we cannot refund shipping and handling fees and customer is responsible for re-shipping fees.
All sale items are final and non-refundable.
Please note, custom orders are non-refundable as they are made specifically for you.
Please make all returns *only after you have been given return instructions through email. Thank You!
How long can I expect for the production of my order?
We start processing orders as soon as we get them with a 3-5 business day processing time. That allows us time to organize the large amount of orders we receive (thank you!).
We ship Priority via USPS which usually takes between 2-5 days to arrive at your doorstep after shipping.
Please note, orders can be delayed due to holidays and inclement weather.
Why did I receive my pillow/decor before my print/card?
All Teluna products are packaged and shipped as soon as they're ready to ensure fastest shipping. Please allow a couple days in-between receiving orders before contacting us.
Can I track my order?
As soon as your order is shipped, depending on shipping method selected, you will receive a shipping confirmation email with a USPS tracking number attached. Please allow 24-48 hours for the United States Postal Service to update your tracking information.
I made a mistake when ordering and/or entering my shipping and billing information. Please help!
Please email firstname.lastname@example.org right away and we’ll do our best to make the change before your order is sent out.
Our customers are very important to us and we want you to be completely satisfied.
Please also note that, although every effort is made to photograph our items accurately and describe our products in detail, we cannot guarantee every computer monitor will accurately depict the actual color of the merchandise.
If you are interested in exchanging your items please contact us and we are happy to help you with the process.
Please return new condition, unused merchandise within 14 days with a recommended tracking #.
You will be given a full refund in the amount you paid for your merchandise minus shipping costs which we unfortunately cannot refund.
I'm interested in ordering wholesale for my shop. How do I place a wholesale order?
Email Diana at email@example.com. We're always looking for new shops to work with and new areas to introduce Teluna products into. If you already know what you'd like to order please include that information in the email.
Do you offer a discount for interior designers?
We sure do! Please visit our Teluna Trade Program page for more information on how to get set up. If you'd like to use Teluna products in a photoshoot or interior staging please email [Your Company Name] + [Photoshoot/Staging] to firstname.lastname@example.org
I'm interested in collaborating with Teluna. Who can I talk to?
Email Diana at email@example.com with the subject [Your Brand] + [Teluna Collaboration]. We are always excited to make new friends and create new designs and products together!
Does my pillow cover come with the insert?
We sell Pillow Covers Only! We do not offer purchase of down/feather inserts at this time.
What size insert will fit my new pillow cover?
We suggest inserts that are about 2" larger than your pillow cover. We recommend Down/Feather Pillow Inserts to make your pillow look its best.
I forgot to enter my coupon code. What should I do?
Oh no! If you missed entering a coupon code at checkout, we are so sorry but we are not able to go back and issue the discount once the order has been placed.
How should I wash my pillow or clutch?
Remove pillow insert, spot treat and wash on warm/cold setting. Let air dry. For clutches, remove leather wristlet strap, spot treat and wash on warm/cold setting. Let air dry.
For any further questions please feel free to reach out via email firstname.lastname@example.org or Instagram @teluna